Terms of Use & Participation Agreement

1. Agreement and Binding Effect

1.1 Nature of Agreement

These Terms of Use & Participation Agreement, referred to as the Terms, form a legally binding agreement between Vocal Excellence, referred to as the Organiser, we, us, or our, and the applicant or participant, referred to as the Participant, you, or your.

If the Participant is under the age of 18 at the start of the Programme, these Terms must be accepted by the Participant's parent or legal guardian, referred to as the Guardian.

1.2 Protected Parties

For the purposes of these Terms, the Protected Parties include Vocal Excellence, its Owner, Founder, Programme Director, directors, officers, employees, faculty, guest teachers, accompanists, contractors, consultants, volunteers, chaperones, photographers, videographers, agents, representatives, venue partners, suppliers, and insurers, to the fullest extent permitted by law.

Where Vocal Excellence operates through a separate legal entity, the Participant and Guardian agree that any contractual claim should be brought against that contracting entity only, and not personally against the Owner, Founder, Programme Director, directors, employees, faculty, or contractors, except where such limitation is not permitted by law.

1.3 Acceptance of Terms

By submitting an application, accepting an offer of admission, paying a deposit or fee, signing a consent form, attending the Programme, or allowing the Participant to attend the Programme, you confirm that you have read, understood, and agree to these Terms.

If the Participant is under 18, the Guardian confirms that they have read, understood, and accepted these Terms on behalf of the Participant and accepts financial, practical, and parental responsibility for the Participant as set out in these Terms.

1.4 Documents Forming the Agreement

The agreement between the parties consists of:

• These Terms
• The Letter of Acceptance
• The Invoice
• The Safeguarding Policy
• The Privacy Policy
• The Media Consent Form
• The Medical Information Form
• The Parental Consent Form, where applicable
• Any written payment plan or written variation issued by Vocal Excellence

If there is a conflict between marketing material and these Terms, these Terms will prevail.

1.5 No Reliance on Marketing Statements

Marketing descriptions, website text, social media posts, faculty biographies, testimonials, photographs, videos, rankings, phrases such as "premier," "elite," "world-class," or similar promotional wording are provided for general information and promotion only.

They do not create a contractual guarantee, warranty, promise of outcome, or representation that any particular result will be achieved.

1.6 No Guarantee of Outcome

The Programme is an educational and artistic training programme.

Vocal Excellence does not guarantee admission to any university, conservatoire, drama school, music school, scholarship, competition, agency, production, employment opportunity, audition outcome, professional engagement, or career result.

2. Eligibility, Admission, and Class Size

2.1 Selective Admission

Admission is selective and competitive.

The Programme is intended for serious young singers and performers who Vocal Excellence considers suitable for an intensive training environment.

Submitting an application does not guarantee acceptance.

2.2 Class Size

The Programme is expected to be limited to a maximum of 30 participants.

Vocal Excellence may increase or reduce the number of participants where it considers that doing so will not materially reduce the quality, safety, or educational value of the Programme.

Class size statements are operational targets and do not create a guarantee of any specific number of participants.

2.3 Contract Formation

A binding place is created only when both of the following have occurred:

1. Vocal Excellence has issued a written Letter of Acceptance by email; and
2. Vocal Excellence has received the required Booking Deposit in cleared funds.

Until both conditions are satisfied, Vocal Excellence may offer the place to another applicant.

2.4 Eligibility

By applying, the Participant and, where applicable, the Guardian confirm that:

• The Participant is at least 12 years old by 29 June 2026;
• If the Participant is under 18, the Guardian will complete all required consent forms;
• All information, recordings, documents, and declarations submitted are true, accurate, complete, and current;
• The Participant is physically, emotionally, and vocally able to take part in an intensive training programme;
• The Participant will disclose any relevant medical, vocal health, allergy, dietary, disability, access, learning, safeguarding, behavioural, or welfare information needed for safe participation;
• The Participant is willing to comply with professional standards of conduct.

2.5 Right to Refuse, Withdraw, or Cancel Admission

Vocal Excellence may refuse admission, withdraw an offer, cancel a place, suspend attendance, or remove a Participant from the Programme if, in Vocal Excellence's reasonable opinion:

• The application contains false, misleading, incomplete, or fraudulent information;
• Required forms, consents, declarations, or payments are not submitted on time;
• The Participant or Guardian fails to comply with these Terms;
• The Participant's attendance would create a material welfare, safeguarding, medical, behavioural, reputational, legal, financial, or operational concern;
• Vocal Excellence cannot reasonably accommodate the Participant's needs safely or appropriately;
• The Participant's conduct before or during the Programme indicates that they are unsuitable for the Programme environment.

Where a place is withdrawn because of false information, non-disclosure, misconduct, or breach of these Terms, Vocal Excellence may refuse a refund to the fullest extent permitted by law.

3. Participants Under 18

3.1 Guardian Consent Required

Participants under 18 may attend only if a parent or legal guardian completes and submits all required consent forms before the Programme begins.

3.2 Guardian Responsibility

The Guardian remains responsible for the Participant's welfare outside scheduled, staff-led Programme activities.

Vocal Excellence does not assume general parental responsibility, legal guardianship, residential guardianship, or 24-hour care.

3.3 Contactability

The Guardian must remain contactable at all times during the Programme.

Failure of the Guardian or nominated responsible adult to remain contactable may result in the Participant being removed from activities until appropriate contact is restored.

3.4 Participants Under 16

Participants under 16 must have a parent, legal guardian, or nominated responsible adult present in Limassol for the full duration of the Programme.

3.5 Participants Aged 16–17

Participants aged 16–17 may attend without an accompanying adult only if:

• The Guardian has provided written consent;
• The Guardian remains contactable at all times;
• Vocal Excellence has accepted the arrangement in writing;
• Vocal Excellence is satisfied that the arrangement is appropriate.

3.6 Nominated Responsible Adult

Any nominated responsible adult must be identified in writing before the Programme begins and must be authorised by the Guardian to act in the Participant's welfare interests during the Programme.

Vocal Excellence may reject a nominated responsible adult if it considers the arrangement unsuitable.

3.7 Right to Require Additional Safeguards

Vocal Excellence may require an accompanying adult, additional consent, additional medical information, or additional welfare arrangements for any Participant under 18 where it considers this necessary for welfare, safeguarding, medical, behavioural, travel, or practical reasons.

4. Tuition, Fees, and Payment Terms

4.1 Currency

All fees are quoted and payable in Euros.

4.2 Tuition Rates

The tuition rates for the 2026 Programme are:

Note: The Early Bird Tuition closed on 24 May 2026. Standard Tuition applies to all bookings finalised from 25 May 2026 onwards. The Early Bird clauses below remain binding for any Participant whose Booking Deposit was received in cleared funds on or before 24 May 2026.

4.3 Booking Deposit

A Booking Deposit of €50 is due immediately upon acceptance to secure the Participant's place.

The Booking Deposit is credited toward the total tuition fee.

The Booking Deposit is non-refundable except where:

• Vocal Excellence cancels the Programme for commercial reasons;
• A refund is required by applicable law;
• Vocal Excellence agrees in writing to refund it as a discretionary goodwill measure.

4.4 Balance Deadline

The remaining tuition balance must be paid by 5 June 2026 unless Vocal Excellence has agreed to a written instalment plan.

4.5 Early Bird Instalment Plan

Participants securing the Early Bird Tuition may request to pay the remaining balance of €699 in three monthly instalments.

The standard instalment structure is:

• Instalment 1: €233
• Instalment 2: €233
• Instalment 3: €233

Exact due dates will be confirmed in writing.

If any rounding adjustment is needed, it will be applied to the final instalment.

4.6 Late Payment

If a payment is not received by the due date, Vocal Excellence may issue a written reminder.

If payment remains unpaid five calendar days after the reminder, Vocal Excellence may cancel the Participant's place and offer it to another applicant.

In that case, any refund will be calculated under the cancellation and refund provisions in these Terms.

4.7 No Attendance Until Paid

Vocal Excellence may refuse attendance, access to classes, access to recordings, access to materials, certificates, references, or other Programme benefits until all sums due have been paid in full.

4.8 Bank Charges

The Participant or Guardian is responsible for all bank transfer fees, wiring fees, currency conversion charges, intermediary bank charges, and payment processing costs.

Vocal Excellence must receive the full net amount due.

4.9 No Set-Off

The Participant and Guardian may not withhold, deduct, or set off any payment due to Vocal Excellence because of a complaint, dispute, delay, dissatisfaction, travel issue, personal circumstance, or third-party problem.

This does not affect mandatory legal rights that cannot be excluded.

5. Inclusions and Exclusions

5.1 Included in Tuition

Tuition includes:

• Masterclasses
• Private coaching sessions
• Collaborative piano sessions
• Workshops
• Audition preparation
• Alexander Technique or movement-related sessions, where scheduled
• Audition strategy sessions, where scheduled
• Access to selected digital materials and handouts
• Use of selected sheet music or curriculum resources during the Programme
• Professional video recordings of mock auditions and final showcase performances, where applicable and where consent has been provided
• Daily lunch on scheduled Programme days from 29 June to 5 July 2026

5.2 Substitution of Included Elements

Vocal Excellence may substitute, modify, reduce, replace, reschedule, or reformat any included element where reasonably necessary for artistic, educational, operational, safety, safeguarding, venue, staff availability, or force-majeure reasons.

Reasonable substitutions do not entitle the Participant to a refund.

5.3 Catering

Daily lunch is included on scheduled Programme days.

Participants must disclose dietary requirements, allergies, and medical dietary needs before the Programme begins.

Vocal Excellence will make reasonable efforts to accommodate dietary requirements but cannot guarantee that all dietary preferences, intolerance requirements, religious requirements, or allergy requirements can be met by the venue or catering provider.

Participants with serious allergies remain responsible for taking appropriate precautions.

5.4 Excluded from Tuition

Tuition does not include:

• Accommodation
• Flights
• Airport transfers
• Local transport
• Breakfast
• Dinner
• Personal spending money
• Travel insurance
• Health insurance
• Personal property insurance
• Visa fees
• Passport costs
• Medical costs
• Additional sheet music purchases
• Clothing, audition attire, or personal equipment
• Any expenses caused by travel disruption, illness, delay, cancellation, or personal circumstances

5.5 No Package Travel

Unless expressly agreed in writing, Vocal Excellence does not provide accommodation, residential supervision, host-family placement, transport, airport transfers, tourism services, or package travel services.

Participants and Guardians are responsible for arranging safe and suitable accommodation and travel.

6. Cancellation, Withdrawal, and Refunds

6.1 Written Cancellation Required

To withdraw from the Programme, the Participant or Guardian must send written notice by email to:

info@vocalexcellence.cy

Refund eligibility is calculated based on the date and time Vocal Excellence receives the email, using Cyprus local time.

6.2 Participant Cancellation Refund Table

The €50 Booking Deposit is non-refundable except as stated in Section 4.3.

Refunds are calculated only on amounts paid above the €50 Booking Deposit.

6.3 Examples

If the Participant paid the Early Bird Tuition of €749 and cancels on or before 30 May 2026, the refund is €699.

If the Participant paid the Early Bird Tuition of €749 and cancels between 31 May and 4 June 2026, the refund is €349.50.

If the Participant cancels on or after 5 June 2026, there is no refund.

6.4 No Refund for Non-Attendance

No refund is due for late arrival, early departure, missed classes, missed meals, missed recordings, missed coaching, travel disruption, illness, injury, visa delay, personal emergency, scheduling conflict, dissatisfaction, or failure to attend, except where required by applicable law or expressly agreed in writing by Vocal Excellence.

6.5 Refund Timing

Approved refunds will normally be processed within 14 calendar days of written confirmation of the refund amount.

Banking delays, intermediary bank delays, and payment processor delays are outside Vocal Excellence's control.

6.6 Visa Responsibility

Participants and Guardians are responsible for checking visa and entry requirements and applying for any necessary visa or travel authorisation in good time.

Visa refusal, visa delay, passport problems, or travel-document issues do not automatically entitle the Participant to a refund outside the refund table.

6.7 Insurance Strongly Recommended

Participants are strongly advised to purchase suitable travel, cancellation, health, and personal property insurance.

The cancellation policy applies even where losses could have been covered by insurance.

6.8 Consumer Withdrawal Rights

The Programme is provided on specific dates and requires Vocal Excellence to reserve a limited place for the Participant.

To the fullest extent permitted by applicable consumer law, any statutory right of withdrawal may not apply where the booking concerns services related to leisure activities, accommodation other than for residential purposes, catering, transport, or other dated services where the contract provides for a specific date or period of performance.

Nothing in these Terms excludes or limits mandatory consumer rights that cannot lawfully be excluded or limited.

7. Programme Changes, Cancellation by Organiser, and Force Majeure

7.1 Operational Discretion

Vocal Excellence has discretion to manage the Programme in the way it considers appropriate for artistic quality, educational value, safety, safeguarding, venue requirements, staff availability, timetable management, and operational needs.

7.2 Reasonable Changes

Vocal Excellence may make reasonable changes, including:

• Substituting faculty members due to illness, professional conflict, travel disruption, emergency, or availability;
• Adjusting the daily schedule;
• Changing the order, timing, or format of classes;
• Replacing a workshop with a substantially similar workshop;
• Changing the venue to another suitable venue in the Limassol district;
• Moving a session online or to a different format where reasonably necessary;
• Combining or dividing groups;
• Adjusting coaching allocations;
• Making safety, safeguarding, operational, or venue-related changes.

Reasonable operational changes do not entitle the Participant to a refund.

7.3 Faculty Substitution

Faculty names are provided in good faith but are subject to change.

The unavailability, replacement, substitution, illness, travel disruption, professional conflict, or withdrawal of a faculty member, guest teacher, accompanist, speaker, contractor, or collaborator does not entitle the Participant to a refund, provided Vocal Excellence makes reasonable efforts to provide suitable alternative teaching or Programme value.

7.4 Material Changes

If Vocal Excellence makes a material change that substantially reduces the core value of the Programme, Vocal Excellence will inform affected Participants as soon as reasonably possible and may offer an appropriate remedy, which may include a partial refund, credit, alternative provision, or cancellation option, depending on the circumstances and applicable law.

7.5 Cancellation by Organiser for Commercial Reasons

If Vocal Excellence cancels the Programme because of insufficient enrolment or another commercial decision within Vocal Excellence's control, Participants will receive a full refund of tuition paid, including the Booking Deposit.

Vocal Excellence will not be responsible for flights, accommodation, visa costs, travel costs, insurance costs, lost earnings, lost opportunities, or other expenses incurred by the Participant, except where required by applicable law.

7.6 Force Majeure

A Force Majeure Event means an event beyond the reasonable control of Vocal Excellence that prevents, delays, disrupts, or materially affects delivery of the Programme.

This may include:

• Natural disaster
• Fire
• Flood
• Extreme weather
• War
• Terrorism
• Civil unrest
• Epidemic
• Pandemic
• Public health measure
• Government restriction
• Strike
• Transport disruption
• Venue closure
• Utility failure
• Internet or technology failure
• Serious illness or emergency affecting essential personnel
• Supplier failure outside Vocal Excellence's reasonable control
• Any other event beyond Vocal Excellence's reasonable control

7.7 Effect of Force Majeure

If a Force Majeure Event occurs, Vocal Excellence may take reasonable steps to reduce disruption, including rescheduling, relocating, modifying, postponing, moving parts of the Programme online, changing faculty, changing the venue, changing delivery format, or offering alternative provision.

If the Programme cannot reasonably proceed because of a Force Majeure Event, Vocal Excellence will act fairly and in accordance with applicable law. Remedies may include a refund, partial refund, credit, transfer to a future programme, or alternative arrangement.

A credit or transfer will not be forced on a Participant where applicable law requires a refund.

7.8 Non-Recoverable Costs

Where legally permitted, any refund following a Force Majeure Event may take into account reasonable, documented, non-recoverable costs already incurred by Vocal Excellence for the delivery of the Programme.

This clause does not limit mandatory consumer rights.

8. Code of Conduct and Disciplinary Action

8.1 Professional Standard

Participants are expected to behave as serious young artists in a professional training environment.

Participants must:

• Be punctual;
• Attend scheduled sessions unless excused;
• Prepare assigned material;
• Treat faculty, staff, venue personnel, contractors, and other participants respectfully;
• Follow reasonable instructions;
• Respect the venue and equipment;
• Maintain appropriate behaviour during all Programme activities;
• Avoid behaviour that may harm Vocal Excellence's reputation, safety, learning environment, or commercial interests.

8.2 Prohibited Conduct

Vocal Excellence may remove a Participant from a session, activity, venue, or the full Programme for serious misconduct.

Serious misconduct includes:

• Bullying
• Harassment
• Sexual harassment
• Sexual misconduct
• Discrimination
• Threatening behaviour
• Violence
• Intimidation
• Theft
• Fraud
• Intentional damage to property
• Possession, use, or distribution of illegal drugs
• Intoxication or disorderly conduct
• Serious breach of venue rules
• Unauthorised recording of other participants, faculty, staff, or sessions
• Unauthorised publication of another participant's image, voice, or performance
• Defamation, public abuse, or malicious false statements about Vocal Excellence, faculty, staff, contractors, or participants
• Refusal to follow reasonable instructions
• Conduct that creates a safeguarding, welfare, health, safety, legal, reputational, or operational risk

8.3 Removal Without Refund

Where a Participant is removed for serious misconduct, breach of these Terms, safeguarding reasons, safety concerns, or behaviour that materially disrupts the Programme, Vocal Excellence may refuse any refund to the fullest extent permitted by law.

8.4 Damage to Property

Participants are responsible for damage they intentionally or negligently cause to the venue, instruments, pianos, equipment, furniture, materials, or property belonging to Vocal Excellence, the venue, staff, faculty, contractors, or other participants.

Guardians may be responsible for damage caused by Participants under 18, subject to applicable law.

8.5 Indemnity for Participant Misconduct

To the fullest extent permitted by law, the Participant and, where applicable, the Guardian agree to indemnify and hold harmless the Protected Parties against reasonable losses, claims, costs, damage, expenses, or liabilities arising from:

• The Participant's breach of these Terms;
• False, misleading, incomplete, or withheld information;
• Damage caused by the Participant;
• Unauthorised recording, publication, or sharing of images, videos, audio, materials, or confidential information;
• Claims brought by third parties arising from the Participant's misconduct, negligence, or unlawful acts.

This indemnity does not apply where the loss is caused by the proven unlawful conduct of Vocal Excellence or where the indemnity would be prohibited by law.

9. Safeguarding, Supervision, and Welfare

9.1 Safeguarding Policy

All Participants, Guardians, staff, faculty, contractors, and visitors must comply with the Vocal Excellence Safeguarding Policy.

9.2 Scope of Supervision

Vocal Excellence provides supervision during scheduled, staff-led Programme activities only.

Unless expressly agreed in writing, Vocal Excellence does not provide:

• 24-hour care
• Residential guardianship
• Accommodation supervision
• Airport supervision
• Independent travel supervision
• Supervision outside scheduled Programme activities
• Chaperoning outside official Programme activities

9.3 Parent and Guardian Responsibility

Parents and Guardians remain responsible for Participants under 18 outside scheduled Programme activities, including accommodation, free time, travel to and from the venue, meals outside the Programme, and personal arrangements.

9.4 Right to Act for Safety

Vocal Excellence may take reasonable action to protect the welfare, safety, and wellbeing of Participants, including contacting a Guardian, emergency contact, medical professional, police, Social Welfare Services, venue security, insurer, legal adviser, or other appropriate authority.

9.5 No Assumption of Parental Responsibility

Nothing in these Terms, the Safeguarding Policy, or the Programme creates general parental responsibility, legal guardianship, residential guardianship, or a substitute-parent relationship between Vocal Excellence and the Participant.

10. Health, Medical Information, and Fitness to Participate

10.1 Medical Disclosure

Participants and Guardians must disclose all relevant medical, vocal health, allergy, disability, access, medication, dietary, mental health, learning, behavioural, or welfare information before the Programme begins.

Failure to disclose relevant information may result in refusal of participation, removal from activities, or cancellation of the place without refund to the fullest extent permitted by law.

10.2 Fitness to Participate

By attending, the Participant confirms that they are fit to take part in an intensive vocal and performance training programme.

Participants are responsible for monitoring their own wellbeing and must tell staff promptly if they feel unwell, injured, vocally fatigued, distressed, or unable to continue safely.

10.3 Vocal Health Disclaimer

Vocal Excellence provides educational coaching and artistic training.

The Programme does not provide medical diagnosis, medical treatment, speech therapy, laryngology, psychotherapy, clinical voice therapy, or healthcare services.

Participants with vocal injury, vocal pathology, persistent hoarseness, pain, loss of voice, anxiety, medical conditions, or health concerns should seek advice from an appropriate medical professional before attending.

10.4 Assumption of Vocal and Physical Risk

Participants acknowledge that intensive singing, performance, movement, coaching, and audition preparation may involve risks including vocal fatigue, strain, emotional pressure, performance anxiety, muscle discomfort, minor injury, or aggravation of pre-existing conditions.

Participants voluntarily assume these inherent risks.

10.5 Medical Emergencies

In a medical emergency, Vocal Excellence may seek medical assistance for the Participant.

For Participants under 18, Vocal Excellence will make reasonable efforts to contact the Guardian immediately.

If the situation is urgent, serious, or life-threatening, Vocal Excellence may seek emergency medical treatment without waiting for Guardian approval.

10.6 Medical Costs

Participants and Guardians are responsible for medical, ambulance, hospital, medication, treatment, transport, repatriation, and related costs, except where caused by Vocal Excellence's liability under applicable law.

Participants are strongly advised to obtain appropriate health and travel insurance.

11. Intellectual Property, Recordings, and Media

11.1 Programme Materials

All handouts, teaching materials, exercises, slides, arrangements, worksheets, recordings, methods, and curriculum materials provided by Vocal Excellence or faculty remain the intellectual property of Vocal Excellence, the relevant faculty member, or the relevant rights holder.

Participants may use these materials for personal study only.

Participants must not copy, sell, publish, distribute, upload, share, licence, adapt, train AI systems on, or commercially exploit Programme materials without written permission.

11.2 Participant Performances

Participants retain their own rights in their individual performances, subject to the rights of composers, lyricists, publishers, arrangers, accompanists, other performers, and applicable copyright or licensing rules.

11.3 Portfolio Recordings

Where included in the Programme, Vocal Excellence may provide professional recordings of mock auditions, rehearsals, or final showcase performances.

These recordings are intended for personal educational and portfolio use only unless otherwise agreed in writing.

Participants are responsible for ensuring that any further use of recordings complies with copyright, music licensing, platform rules, and applicable law.

11.4 No Guarantee of Recording Quality or Delivery

Vocal Excellence will make reasonable efforts to provide professional recordings where advertised.

However, Vocal Excellence is not liable for technical failures, venue restrictions, sound issues, lighting issues, file corruption, equipment failure, performer error, lost opportunities, or dissatisfaction with artistic or technical quality, except where required by law.

Where a recording cannot be provided for technical or operational reasons, Vocal Excellence may provide an alternative remedy at its discretion, such as a substitute recording opportunity, alternative file, partial credit, or other reasonable solution.

11.5 Archival Use

Vocal Excellence may retain internal archival copies of recordings, photographs, and Programme materials for legitimate administrative, quality assurance, safeguarding, legal, insurance, training, dispute-resolution, and record-keeping purposes.

11.6 Promotional Media Consent

Promotional use of a Participant's name, image, voice, likeness, testimonial, interview, photograph, video, audio, or performance requires a separate Media Consent Form.

For Participants under 18, the Media Consent Form must be completed by a Guardian.

Refusing promotional media consent will not affect admission to the Programme.

11.7 Withdrawal of Media Consent

Where media use is based on consent, consent may be withdrawn prospectively by emailing:

info@vocalexcellence.cy

Withdrawal of consent will not affect lawful use that occurred before the withdrawal was received.

Vocal Excellence will make reasonable efforts to stop future use of the relevant media, but may not be able to remove material already printed, lawfully published, shared by third parties, archived for legal reasons, or distributed outside its control.

11.8 Crowd and Background Images

Vocal Excellence will make reasonable efforts to respect media opt-outs.

However, Participants may appear incidentally in crowd shots, audience images, group images, or background footage where removal is impractical.

For minors, Vocal Excellence will take particular care to avoid unnecessary or unsafe publication.

11.9 No Personal Recording of Others

Participants may not record, photograph, film, livestream, or publish other participants, faculty, staff, private lessons, coaching sessions, rehearsals, or performances without permission.

This rule protects privacy, copyright, safeguarding, professional boundaries, and Vocal Excellence's commercial interests.

12. Confidentiality, Reputation, and Public Statements

12.1 Confidential Information

Participants and Guardians must not disclose, publish, or misuse confidential or private information obtained during the Programme, including private feedback, personal information about other participants, internal schedules, unpublished materials, safeguarding information, health information, private recordings, or business information.

12.2 Respectful Public Conduct

Participants and Guardians may share honest opinions about their experience.

However, they must not knowingly publish false, malicious, misleading, defamatory, harassing, abusive, or unlawful statements about Vocal Excellence, the Owner/Founder, faculty, staff, contractors, venue partners, or participants.

12.3 No Unauthorised Commercial Association

Participants may not use the name, logo, branding, images, recordings, faculty names, or materials of Vocal Excellence in a way that suggests sponsorship, endorsement, employment, agency, partnership, or official representation without written permission.

13. Privacy and Data Protection

13.1 Data Processing

Vocal Excellence processes personal data in accordance with applicable data protection law, including the GDPR and applicable Cyprus data protection law.

13.2 Data Collected

Vocal Excellence may collect and process:

• Application information
• Contact details
• Guardian details
• Emergency contact details
• Age and date of birth
• Recordings submitted with the application
• Performance materials
• Medical, dietary, access, and welfare information
• Payment records
• Attendance records
• Consent forms
• Safeguarding records where necessary
• Photographs, videos, audio recordings, and testimonials where permitted

13.3 Purposes of Processing

Personal data may be processed for:

• Reviewing applications
• Administering the Programme
• Communicating with Participants and Guardians
• Scheduling classes
• Providing catering
• Managing payments
• Supporting health, safety, safeguarding, and welfare
• Producing educational recordings
• Complying with legal obligations
• Handling complaints, disputes, insurance, and risk management
• Protecting the lawful interests of Vocal Excellence and the Protected Parties
• Promotional purposes where valid consent or another lawful basis applies

13.4 Sharing of Data

Vocal Excellence may share necessary personal data with:

• Faculty and staff
• Venues
• Caterers
• Videographers and photographers
• Payment processors
• IT and administrative providers
• Medical professionals
• Emergency services
• Legal advisers
• Insurers
• Safeguarding authorities
• Government or regulatory authorities where required

Vocal Excellence does not sell personal data.

13.5 Privacy Policy

Further information is provided in the Vocal Excellence Privacy Policy.

Participants and Guardians should read the Privacy Policy before submitting an application.

14. Travel, Accommodation, Visas, and Insurance

14.1 Travel

Participants and Guardians are responsible for arranging and paying for travel to and from Cyprus and the Programme venue.

Vocal Excellence is not responsible for flight delays, cancellations, missed connections, lost baggage, passport problems, border delays, strikes, transport disruption, or travel costs.

14.2 Accommodation

Participants and Guardians are responsible for arranging safe and suitable accommodation.

Vocal Excellence does not inspect, approve, recommend, supervise, or accept responsibility for accommodation unless expressly agreed in writing.

14.3 Visas and Entry Requirements

Participants and Guardians are responsible for checking and satisfying all passport, visa, immigration, and entry requirements for Cyprus.

Vocal Excellence may provide reasonable supporting documentation after acceptance, but it does not guarantee visa approval, border entry, travel permission, or immigration outcomes.

14.4 Insurance

Participants are strongly advised to obtain suitable insurance, including:

• Travel insurance
• Health insurance
• Cancellation insurance
• Personal property insurance
• Medical repatriation cover
• Cover for illness, injury, delays, and missed travel

Vocal Excellence is not responsible for losses that could have been covered by appropriate insurance, except where liability cannot lawfully be excluded.

15. Liability and Risk Allocation

15.1 Inherent Risks

Participants acknowledge that vocal training, performance, movement, stage work, travel, group activities, and participation in an intensive artistic environment involve inherent risks.

These may include vocal fatigue, muscle strain, stress, anxiety, disappointment, minor injury, accidental injury, illness, travel disruption, or loss of personal property.

Participants agree to take reasonable care of their own health, safety, belongings, and conduct.

15.2 No Exclusion of Non-Excludable Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional wrongdoing, or any liability that cannot be excluded under applicable law.

15.3 Limitation of Liability

To the fullest extent permitted by law, the Protected Parties will not be liable for:

• Indirect or consequential loss;
• Loss of opportunity;
• Loss of earnings;
• Loss of reputation;
• Loss of enjoyment;
• Disappointment or emotional distress arising from artistic outcomes;
• Travel, accommodation, visa, or insurance costs;
• Loss, theft, or damage to personal property unless caused by proven fault of Vocal Excellence;
• Acts or omissions of third parties outside Vocal Excellence's reasonable control;
• Participant failure to prepare, attend, practise, comply with instructions, or disclose relevant information.

15.4 Maximum Liability

To the fullest extent permitted by law, Vocal Excellence's total liability arising from or in connection with the Programme shall not exceed the tuition fees actually paid by the Participant.

This limitation does not apply to liability that cannot lawfully be limited.

15.5 No Personal Liability of Owner/Founder Where Lawfully Avoidable

To the fullest extent permitted by law, the Participant and Guardian agree not to bring personal claims against the Owner, Founder, Programme Director, faculty, staff, contractors, or representatives for matters arising from the Programme where the claim properly lies against Vocal Excellence as the contracting Organiser.

This clause does not exclude personal liability where such exclusion is prohibited by law.

15.6 Participant Responsibility

Participants are responsible for their own conduct, belongings, preparation, travel arrangements, visa arrangements, insurance, and compliance with these Terms.

Guardians are responsible for Participants under 18 as set out in these Terms.

16. Complaints

16.1 Raising a Complaint

If a Participant or Guardian has a complaint, they should raise it promptly with Vocal Excellence so that the issue can be addressed.

Complaints may be sent to:

info@vocalexcellence.cy

16.2 During the Programme

Where possible, complaints about Programme delivery should be raised during the Programme so that Vocal Excellence has a reasonable opportunity to resolve the issue.

Failure to raise an issue promptly may affect Vocal Excellence's ability to investigate or remedy the issue.

16.3 Safeguarding Complaints

Safeguarding concerns should be handled under the Safeguarding Policy and should be reported immediately.

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms are governed by the laws of the Republic of Cyprus.

17.2 Jurisdiction

Subject to any mandatory consumer rights that cannot lawfully be excluded, the courts of Cyprus shall have jurisdiction over disputes arising from or relating to these Terms or the Programme.

Where legally permitted, disputes shall be brought before the competent courts of Limassol, Cyprus.

17.3 Mandatory Consumer Rights

Nothing in these Terms removes any mandatory consumer protection rights that apply by law.

18. General Provisions

18.1 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary, and the remaining provisions will continue in effect.

18.2 No Waiver

If Vocal Excellence does not immediately enforce a right under these Terms, that does not mean Vocal Excellence has waived that right.

18.3 Assignment

Participants may not transfer their place to another person without written permission from Vocal Excellence.

Vocal Excellence may transfer its rights and obligations where reasonably necessary for business, operational, legal, restructuring, sale, insurance, or administrative reasons, provided this does not materially reduce the Participant's mandatory legal rights.

18.4 Changes to These Terms

Vocal Excellence may update these Terms from time to time.

The version applying to a Participant will normally be the version accepted at the time of booking, unless a change is required by law, safety, safeguarding, venue requirements, insurance requirements, or operational necessity.

18.5 Communication

Official communication will normally be sent by email.

Participants and Guardians are responsible for ensuring that they provide accurate contact details and check their email regularly.

18.6 Headings

Headings are for convenience only and do not affect interpretation.

19. Acknowledgment

By submitting an application, accepting an offer, paying the Booking Deposit, paying tuition, signing a consent form, attending the Programme, or allowing the Participant to attend the Programme, you acknowledge that:

• You have read and understood these Terms;
• You agree to be bound by these Terms;
• You understand the cancellation and refund policy;
• You understand the media, safeguarding, health, conduct, liability, and insurance provisions;
• You understand that Vocal Excellence does not provide accommodation, travel, airport transfers, or 24-hour supervision unless expressly agreed in writing;
• You understand that Vocal Excellence does not guarantee audition, admission, scholarship, career, or professional outcomes;
• You understand that participation is conditional on compliance with these Terms.

For Participants under 18, the Guardian confirms that they accept these Terms on behalf of the Participant and agree to support the Participant's compliance with them.